Privacy policy

Seehow Designs Limited is committed to respecting the privacy rights of visitors to its website. This Privacy Notice aims to be transparent and helpful in setting out the way we collect, protect and use your personal data, and your rights to control it.


REASONS FOR COLLECTING & PROCESSING DATA

  • To comply with our contractual obligations to fulfil your home delivery. For example, using your address details to deliver your purchase, including passing them to our courier.

  • To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

  • With your consent, we will use your personal data to keep you informed of Seehow’s ranges, special, offers, discounts, promotions and events by email and mail. Once consent is given, you are free to opt out at any time.

  • As part of our legitimate business interests we build a rich picture of our customers to understand them better, to offer the best customer service and inform our business decisions. To do this we use purchase history to send review requests, send relevant offers and/or combine the anonymised shopping history of customers to identify trends that ensure we keep up with demand or develop new products/services


WHEN DO WE COLLECT YOUR PERSONAL DATA

  • When you visit our website and use your account to buy products and services.

  • When you make an online purchase and check out as a guest.

  • When you create an account with us.

  • When you purchase a product by phone.

  • When you request a catalogue or sign up for an e-newsletter.

  • When you engage with us on social media.

  • When you contact us by any means with queries, complaints etc.

  • When you enter prize draws or competitions.

  • When you comment on or review our products and services.

  • When you use the live chat function


PERSONAL DATA COLLECTED

We collect the following:

  • Upon ordering: your name, billing/delivery address, order details, email and telephone number (used only in the event of a query) and password (if you create an account).

  • Payment details – these are held in an encrypted format by our payment provider, so secure that even we cannot see them. We DO NOT therefore store any card details.

  • Details of your interactions with us by phone and email

  • Details of your visits to our website and which site you came from to ours.

  • Information gathered by the use of cookies in your web browser

  • We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of online marketing. This information is not directly correlated against individuals

  • Your comments and product reviews.

  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions, or feedback

PROTECTING YOUR DATA

We will always treat your data with the utmost care and take all appropriate steps to protect it.

WHO WE SHARE PERSONAL DATA WITH

We sometimes share your personal data with trusted third parties as follows:

  • Delivery couriers

  • Direct marketing companies that help us manage our catalogue mailing and email communications with to you

  • IT companies who support our website and other business systems


CONTROLLING YOUR DATA & CONSENT

You have the right to request:

  • Access to the personal data we hold about you.

  • The correction of your personal data when incorrect, out of date or incomplete.

  • At any time that we stop using your personal data for direct marketing

  • That we stop any consent-based processing of your personal data after you withdraw that consent


HOW YOU CAN STOP THE USE OF YOUR PERSONAL DATA FOR DIRECT MARKETING

Click the ‘unsubscribe’ link in any email communication that we send you.

If you have an account, log in and visit the ‘My Account’ area and change your preferences.

Email: info@seehow.co.uk 

Write to us at our business address:
SeeHow Designs Limited
25 Gellymill Street
Macduff
AB44 1TN

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

FOR ANY FURTHER QUESTIONS

If you have any questions that haven’t been covered, please email info@seehow.co.uk or telephone 07939 226417