Terms & Conditions

ABOUT US

This website is owned and operated by Seehow Designs Limited whose registered address is:
25 Gellymill Street
Macduff
AB44 1TN

Company Registration number: 03257780 registered in England. VAT Registration number: 681422834.

MAKING A CONTRACT WITH US

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

STATUS OF TERMS

We agree to provide you the buyer with, wherever possible, accurate information allowing for an informed and truthful purchase.

If you provide any information that is untrue, inaccurate, not current, or is incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or is incomplete, we maintain the right to suspend or terminate the agreement and cease supply.

PRIVACY POLICY

All of the information that we collect is done so lawfully and will be used in accordance with the Data Protection Act 1998 for order completion and account processing activities only. We will never pass your details to other parties without your consent.

PLACING AN ORDER

By placing an order you agree to purchase a product(s) subject to our terms and conditions. We accept the following credit and debit cards, Visa, MasterCard, Maestro, Visa Electron and Solo. We also accept PayPal and ApplePay payments.

CANCELLING / AMENDING OF ORDERS

You have the right to cancel your order for any reason at any time up to 14 calendar days after the day of delivery.

All refunds for cancelled orders will be completed within 5 working days of cancellation if done so before despatch, or 30 days from the return of cancelled goods.

If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage.

If you are unable to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

You can amend or cancel your orders by emailing, info@seehow.co.uk. If your order has already been despatched you will be responsible for the return postage or for the cost of return of the goods.

RETURNS POLICY

If you are not entirely satisfied with your purchase you are entitled to return any goods in the same condition they were received to our office address within 30 calendar days of receipt of your order.

If you are returning faulty goods for a replacement, we will make all the necessary arrangements for an exchange of the same or similar item(s) up to the value of the goods ordered. Please note, where relevant we may require photographic evidence of the fault before an exchange will be arranged. We will always require the faulty goods to be in our possession before the despatch of the replacement.

If goods are returned to us as faulty, they will be checked upon receipt. If the fault is not found to be present, we reserve the right to charge you for the cost of postage.

We will not refund the cost of postage for any items returned via your own methods.

DELIVERY CHARGES / TIMES

The delivery charge is calculated on the weight and dimensions of each product.

For a small number of remote areas including the Scottish Highlands, Northern Ireland and off-shore deliveries, there may be a delivery surcharge.

All delivery charges will be added to the cost of the order during the checkout process. This will be made clear prior to entry of payment details and be seen in the mini cart whilst shopping. The mini cart is displayed on the top right of the screen.

Please be aware that we are unable to specify or arrange for an absolute guaranteed delivery date for a parcel. Dispatch times may vary to those stated according to availability. Delivery times are limited to mainland UK, with the exception of the areas noted above and may be subject to third party unforeseen delays. We will not be held accountable for any delays in delivery as a result of postal delays or force majeure.

For Giccleé print orders we endeavour to post out the prints within 3 working days however please allow up to 14 days for your print to arrive.

Buyers from the EU may also have to pay the following charges specific to their country - VAT, Customs Duty, Handling Charges. Please check before placing your order.

DAMAGES & SHORTAGES

All orders are checked prior to dispatch. 

Where possible please ensure that the content of your order is thoroughly checked on receipt and that any damage is reported as soon as possible, ideally within 7 working days of receipt of delivery, It is best to contact us by telephone. If you choose to notify us by email then please ensure that we have acknowledged the message as we cannot be held responsible for the non-delivery of an email.

If for any reason you are unable to check the contents of your order on delivery please sign for the goods stating that they have not been checked. Unfortunately, once the 7 days have elapsed, if we are notified of damaged goods once 7 days have elapsed, we may not be in a position to offer a replacement item or credit.

Where goods have been damaged in transit we will arrange for an exchange at our own cost. Where applicable, we may ask for photographic evidence of the goods and packaging to verify the damage. We always require for the return of the damage before the despatch of the replacement goods. We will not refund any postage costs for any items returned via your own methods.

CHARACTERISTICS OF GOODS / CONTENT OF SITE

Where possible every item on http://www.seehow.co.uk will be accompanied with an appropriate and accurate description and a representative image.

In some instances the product may vary slightly from the image shown on the website. Reasons include but are not limited to updating or improving the appearance of the packaging or product, possible natural variations in colour, and the conditions at the time of photography and the setup and model of your monitor.

COMPLAINTS

We endeavour to offer the best possible customer service. In the unlikely event that you have a complaint we operate a complaint handling procedure to resolve any disputes once they first arise. Please contact us with any complaints or comments that you may have by email at info@seehow.co.uk or alternately, please call our customer service team on 07939 226417.

NEED HELP, FURTHER QUESTIONS

We are committed to customer satisfaction so if you have any further questions send them to info@seehow.co.uk where we will endeavour to respond within 48hrs. Alternately, please call our customer service team on
07939 226417 with any enquiries.